{"id":145783,"date":"2026-09-10T16:32:41","date_gmt":"2026-09-10T14:32:41","guid":{"rendered":"https:\/\/usadev.santacole.com\/privacy-policy\/"},"modified":"2026-09-13T20:32:45","modified_gmt":"2026-09-13T18:32:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/usa.santacole.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><h1 style=\"font-weight:700;padding-bottom:var(--wp--preset--spacing--sm)\" class=\"wp-block-post-title has-lead-font-size\">Privacy Policy<\/h1>\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">At a glance<\/h2>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Who we are.<\/strong> SANTA &amp; COLE NEOSERIES, S.A. (&#8220;Santa &amp; Cole&#8221;) processes your personal data as data controller.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>What we use your data for.<\/strong> To manage your purchases and any requests you make to us, and \u2014 if you choose to subscribe \u2014 to send you commercial communications.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Why we are allowed to use it.<\/strong> Depending on the purpose, we process your data on the basis of contract performance, legitimate interest, or your consent.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Who we share it with.<\/strong> Service providers who support our operations, located inside and outside the European Union, always under adequate safeguards.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Your rights.<\/strong> You may access, correct, or delete your data, and exercise other rights described below, by writing to <a href=\"mailto:gdpr@santacole.com\" target=\"_blank\" rel=\"noopener\">gdpr@santacole.com<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<div class=\"sc-block separator bg-sc-color-sidebar-ring h-[1px] w-full\">\r\n<\/div>\r\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">Who is responsible for processing your data<\/h2>\n<\/div>\n\n\n\n<p class=\"is-style-default has-md-font-size wp-block-paragraph\">SANTA &amp; COLE NEOSERIES, S.A., with registered address at Ctra. C-251 km 5.6, 08430 La Roca del Vall\u00e8s, Barcelona, Spain, is the controller of your personal data. For any matter related to data protection, you can contact us at <a href=\"mailto:gdpr@santacole.com\" target=\"_blank\" rel=\"noopener\">gdpr@santacole.com<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">What data we process<\/h2>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">Depending on how you interact with us, we may process the following categories of personal data:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:14px;padding-bottom:14px\">\n<ul class=\"wp-block-list has-md-font-size\">\n<li>Identification data: name, surname, language and country of origin, contact details.<\/li>\n\n\n\n<li>Transaction data: payment information, purchase history, orders, and returns.<\/li>\n\n\n\n<li>Connection and navigation data: IP address, browsing behavior, device information.<\/li>\n\n\n\n<li>Commercial data: newsletter subscription status and communication preferences.<\/li>\n\n\n\n<li>Preference data: browsing history and product interests, used to personalize your experience.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">When we ask you to provide personal data to access a service or functionality, mandatory fields will be clearly marked. Failure to provide that information may prevent us from completing your request or providing the relevant service.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">Why and how long we process your data<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--sm);padding-bottom:14px\">\n<h3 class=\"wp-block-heading has-md-font-size\" style=\"font-weight:700\">1. Managing your purchase<\/h3>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">We process your data to handle the products you purchase, including payment, delivery, returns, and billing. We may also contact you with updates related to your order or to conduct quality surveys.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Legal basis:<\/strong> Performance of the contract you enter into when placing an order.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Retention:<\/strong> For as long as necessary to manage the purchase and any related returns, claims, or disputes. After that, we retain it for the period during which legal liability may arise, in accordance with applicable law.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h3 class=\"wp-block-heading has-md-font-size\" style=\"font-weight:700\">2. Responding to your inquiries<\/h3>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">We process only the data strictly necessary to manage and resolve any request you send us through our contact channels.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Legal basis:<\/strong> Legitimate interest in providing customer service.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Retention:<\/strong> For the time necessary to address your request, and thereafter for the period during which any related liability may arise.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h3 class=\"wp-block-heading has-md-font-size\" style=\"font-weight:700\">3. Sending you our newsletter<\/h3>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">If you subscribe to our newsletter, we process your data to manage your subscription and send you personalized information about our products and services. This includes analyzing your browsing and purchase history to suggest products that may interest you and, where applicable, to send cart recovery communications.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">You may unsubscribe at any time, free of charge, through the link included in every email or by writing to <a href=\"mailto:gdpr@santacole.com\" target=\"_blank\" rel=\"noopener\">gdpr@santacole.com<\/a>.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Legal basis:<\/strong> Your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Retention:<\/strong> Until you unsubscribe or withdraw your consent.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h3 class=\"wp-block-heading has-md-font-size\" style=\"font-weight:700\">4. Improving our website<\/h3>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">If you subscribe to our newsletter, we process your data to manage your subscription and send you personalized information about our products and services. This includes analyzing your browsing and purchase history to suggest products that may interest you and, where applicable, to send cart recovery communications.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">You may unsubscribe at any time, free of charge, through the link included in every email or by writing to <a href=\"mailto:gdpr@santacole.com\" target=\"_blank\" rel=\"noopener\">gdpr@santacole.com<\/a>.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Legal basis:<\/strong> Your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\"><strong>Retention:<\/strong> Until you unsubscribe or withdraw your consent.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<div class=\"sc-block separator bg-sc-color-sidebar-ring h-[1px] w-full\">\r\n<\/div>\r\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-md-font-size wp-block-paragraph\">Regardless of the above, we retain your data \u2014 properly stored and protected \u2014 for as long as liability may arise from its processing. Once the applicable limitation period has expired, we will delete it.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">Who we share your data with<\/h2>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">To provide our services, we share your data with the following categories of third parties:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:14px;padding-bottom:14px\">\n<ul class=\"wp-block-list has-md-font-size\">\n<li>Financial institutions and payment processors.<\/li>\n\n\n\n<li>Anti-fraud detection and prevention services.<\/li>\n\n\n\n<li>Technology and platform providers.<\/li>\n\n\n\n<li>Logistics and delivery partners.<\/li>\n\n\n\n<li>Marketing and analytics service providers.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">Some of these providers are located outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">Your rights<\/h2>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:14px;padding-bottom:14px\">\n<ul class=\"wp-block-list has-md-font-size\">\n<li><strong>Access<\/strong> the personal data we hold about you.<\/li>\n\n\n\n<li><strong>Rectify<\/strong> any inaccurate or incomplete data. By providing us with your personal data, you confirm that it is accurate and agree to notify us of any changes.<\/li>\n\n\n\n<li><strong>Erase<\/strong> your data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and no other legal basis applies.<\/li>\n\n\n\n<li><strong>Restrict<\/strong> the processing of your data in certain circumstances, including while we verify a dispute about its accuracy or the grounds for processing.<\/li>\n\n\n\n<li><strong>Data portability<\/strong>, where processing is based on consent or contract performance, and carried out by automated means.<\/li>\n\n\n\n<li><strong>Object<\/strong> to processing based on legitimate interest, including profiling for direct marketing purposes.<\/li>\n\n\n\n<li><strong>Withdraw consent<\/strong> at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">To exercise any of these rights, please write to <a href=\"mailto:gdpr@santacole.com\" target=\"_blank\" rel=\"noopener\">gdpr@santacole.com<\/a>, clearly stating your request. We may ask you to provide a copy of an identity document to verify your identity.<\/p>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Espa\u00f1ola de Protecci\u00f3n de Datos) at <a href=\"http:\/\/www.aepd.es\" target=\"_blank\" rel=\"noopener\">www.aepd.es<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-845d20ba wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--md);padding-bottom:var(--wp--preset--spacing--md);padding-left:var(--wp--preset--spacing--md)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-411c4ead wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:14px\">\n<h2 class=\"wp-block-heading has-lg-font-size\" style=\"font-weight:700\">Changes to this policy<\/h2>\n<\/div>\n\n\n\n<p class=\"has-md-font-size wp-block-paragraph\">We may update this Privacy Policy from time to time. The current version is always available on our website. We encourage you to review it periodically.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At a glance Who we are. SANTA &amp; COLE NEOSERIES, S.A. (&#8220;Santa &amp; Cole&#8221;) processes your personal data as data controller. What we use your data for. To manage your purchases and any requests you make to us, and \u2014 if you choose to subscribe \u2014 to send you commercial communications. Why we are allowed [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-145783","page","type-page","status-publish","hentry","entry"],"acf":{"intro_text":"","logo_galeria":false},"_links":{"self":[{"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/pages\/145783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/comments?post=145783"}],"version-history":[{"count":1,"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/pages\/145783\/revisions"}],"predecessor-version":[{"id":150417,"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/pages\/145783\/revisions\/150417"}],"wp:attachment":[{"href":"https:\/\/usa.santacole.com\/en\/wp-json\/wp\/v2\/media?parent=145783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}