{"id":145789,"date":"2026-09-10T16:33:24","date_gmt":"2026-09-10T14:33:24","guid":{"rendered":"https:\/\/usadev.santacole.com\/terms-and-conditions\/"},"modified":"2026-09-13T20:55:55","modified_gmt":"2026-09-13T18:55:55","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/usa.santacole.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n
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Terms and Conditions<\/h1>\n\n\n

These Terms and Conditions govern the purchase of products through the Santa & Cole website (www.santacole.com<\/a>) and apply to all orders placed on the platform. Please read them carefully before placing an order. By completing a purchase, you confirm that you have read, understood, and accepted these terms in full.<\/p>\n<\/div>\n\n\n\n

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Who can purchase<\/h2>\n<\/div>\n\n\n\n

To place an order on our website, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By placing an order, you confirm that both conditions are met.<\/p>\n<\/div>\n\n\n\n

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How to place an order<\/h2>\n<\/div>\n\n\n\n

To place an order, you must provide a valid billing address and payment information.<\/p>\n\n\n\n

Once you have completed your order and accepted these Terms and Conditions, Santa & Cole will send a confirmation email to the address you provided. This email constitutes acknowledgment of your order but does not yet constitute acceptance by Santa & Cole. We reserve the right to cancel any order that we reasonably believe to be false, fraudulent, or in violation of these terms, and to notify the relevant authorities if appropriate.<\/p>\n\n\n\n

If the confirmation email contains any errors or does not reflect your intended order, please contact us immediately at webfriends@santacole.com<\/a>.<\/p>\n<\/div>\n\n\n\n

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Prices<\/h2>\n<\/div>\n\n\n\n

Prices are displayed as an invitation to purchase and are not binding on Santa & Cole until the order has been confirmed. In the event of a pricing error, we will notify you and cancel the order.<\/p>\n\n\n\n

Purchases delivered within the European Union are subject to VAT or the applicable equivalent tax. Purchases delivered to non-EU territories, including the Canary Islands, Ceuta, and Melilla, are exempt from VAT; local taxes applicable in those territories may apply.<\/p>\n\n\n\n

Santa & Cole reserves the right to modify prices, promotions, and commercial conditions at any time without prior notice. The price applicable to your order is the one displayed at the time of purchase. Please review the final price carefully before completing payment.<\/p>\n\n\n\n

For deliveries outside the eurozone, please note that the final amount charged in your local currency may vary slightly from the reference price due to exchange rate fluctuations at the time of the transaction.<\/p>\n\n\n\n

Import duties and customs fees, where applicable, are the responsibility of the purchaser.<\/p>\n<\/div>\n\n\n\n

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Payment methods<\/h2>\n<\/div>\n\n\n\n

We accept payment via Visa, PayPal, Klarna, and Adyen. You may choose the method that best suits you at checkout.<\/p>\n\n\n\n

All transactions are processed through secure payment gateways in compliance with PCI DSS international security standards. Your card details are transmitted using SSL (Secure Sockets Layer) encryption and are not accessible to third parties at any point during the process.<\/p>\n\n\n\n

If you identify an unauthorized or fraudulent charge on the payment method used for a Santa & Cole purchase, please notify us as soon as possible at hola@santacole.com<\/a> so that we can take the appropriate steps.<\/p>\n<\/div>\n\n\n\n

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Technical error correction<\/h2>\n<\/div>\n\n\n\n

If you notice an error in your personal data during registration or checkout, you can correct it at any time in the “My Account” section or by contacting us at webfriends@santacole.com<\/a>.<\/p>\n\n\n\n

Our platform displays confirmation screens at each stage of the purchase process and will not allow you to proceed if required fields are incomplete or incorrectly filled. Before payment, you can review and modify all items in your cart. If you notice an error after completing payment, please contact us immediately.<\/p>\n<\/div>\n\n\n\n

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Shipping and delivery<\/h2>\n<\/div>\n\n\n\n

Santa & Cole ships to Spain and a selection of international destinations. Users accessing the website from outside Spain are solely responsible for ensuring compliance with their local laws and import regulations.<\/p>\n\n\n\n

All orders are subject to product availability. If a product is out of stock or cannot be supplied, we will notify you and refund any amount paid in full.<\/p>\n\n\n\n

Delivery times are calculated from the date the order leaves our warehouse and apply to products in stock. Estimated delivery times are as follows:<\/p>\n\n\n\n

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