Privacy Policy
At a glance
Who we are. SANTA & COLE NEOSERIES, S.A. (“Santa & Cole”) processes your personal data as data controller.
What we use your data for. To manage your purchases and any requests you make to us, and — if you choose to subscribe — to send you commercial communications.
Why we are allowed to use it. Depending on the purpose, we process your data on the basis of contract performance, legitimate interest, or your consent.
Who we share it with. Service providers who support our operations, located inside and outside the European Union, always under adequate safeguards.
Your rights. You may access, correct, or delete your data, and exercise other rights described below, by writing to gdpr@santacole.com.
Who is responsible for processing your data
SANTA & COLE NEOSERIES, S.A., with registered address at Ctra. C-251 km 5.6, 08430 La Roca del Vallès, Barcelona, Spain, is the controller of your personal data. For any matter related to data protection, you can contact us at gdpr@santacole.com.
What data we process
Depending on how you interact with us, we may process the following categories of personal data:
- Identification data: name, surname, language and country of origin, contact details.
- Transaction data: payment information, purchase history, orders, and returns.
- Connection and navigation data: IP address, browsing behavior, device information.
- Commercial data: newsletter subscription status and communication preferences.
- Preference data: browsing history and product interests, used to personalize your experience.
When we ask you to provide personal data to access a service or functionality, mandatory fields will be clearly marked. Failure to provide that information may prevent us from completing your request or providing the relevant service.
Why and how long we process your data
1. Managing your purchase
We process your data to handle the products you purchase, including payment, delivery, returns, and billing. We may also contact you with updates related to your order or to conduct quality surveys.
Legal basis: Performance of the contract you enter into when placing an order.
Retention: For as long as necessary to manage the purchase and any related returns, claims, or disputes. After that, we retain it for the period during which legal liability may arise, in accordance with applicable law.
2. Responding to your inquiries
We process only the data strictly necessary to manage and resolve any request you send us through our contact channels.
Legal basis: Legitimate interest in providing customer service.
Retention: For the time necessary to address your request, and thereafter for the period during which any related liability may arise.
3. Sending you our newsletter
If you subscribe to our newsletter, we process your data to manage your subscription and send you personalized information about our products and services. This includes analyzing your browsing and purchase history to suggest products that may interest you and, where applicable, to send cart recovery communications.
You may unsubscribe at any time, free of charge, through the link included in every email or by writing to gdpr@santacole.com.
Legal basis: Your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Retention: Until you unsubscribe or withdraw your consent.
4. Improving our website
If you subscribe to our newsletter, we process your data to manage your subscription and send you personalized information about our products and services. This includes analyzing your browsing and purchase history to suggest products that may interest you and, where applicable, to send cart recovery communications.
You may unsubscribe at any time, free of charge, through the link included in every email or by writing to gdpr@santacole.com.
Legal basis: Your consent, which you may withdraw at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Retention: Until you unsubscribe or withdraw your consent.
Regardless of the above, we retain your data — properly stored and protected — for as long as liability may arise from its processing. Once the applicable limitation period has expired, we will delete it.
Who we share your data with
To provide our services, we share your data with the following categories of third parties:
- Financial institutions and payment processors.
- Anti-fraud detection and prevention services.
- Technology and platform providers.
- Logistics and delivery partners.
- Marketing and analytics service providers.
Some of these providers are located outside the European Economic Area. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data. By providing us with your personal data, you confirm that it is accurate and agree to notify us of any changes.
- Erase your data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and no other legal basis applies.
- Restrict the processing of your data in certain circumstances, including while we verify a dispute about its accuracy or the grounds for processing.
- Data portability, where processing is based on consent or contract performance, and carried out by automated means.
- Object to processing based on legitimate interest, including profiling for direct marketing purposes.
- Withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
To exercise any of these rights, please write to gdpr@santacole.com, clearly stating your request. We may ask you to provide a copy of an identity document to verify your identity.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.
Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available on our website. We encourage you to review it periodically.